About Us. BIRD Automotive is a closely held USA corporation whose principal owner and president is Samuel Bird. Mr. Bird is a mechanical engineer/ MBA. For more than twenty five years we have designed, produced, sold and serviced accessories primarily for European and Japanese automobiles. At the beginning of the cellular era many of our products were related to installation and integration of cell phones. The Cellular Armrest and Storage Armrest are two examples.
Starting in 2000 we introduced a bicycle rack, cycle rack, bike rack, ski rack, snowboard rack, luggage rack, and golf bag carrier system which offers substantial advantages over alternatives.
All of the company's sales are products we have invented, many with patent protection. Most manufacturing is done by an accomplished team of long-term subcontractors in USA. From our computer aided designs they use numerically controlled laser cutters, computerized bending and other fabricating equipment to assure consistent quality. All final assembly and final quality control is performed in-house in Connecticut as is product service. Our customer base is international with US concentration on the east and west coasts because of their high density of European and Japanese automobiles.
Customer Support, Sales and Contact.
Support and Sales are provided by our full time associates in Norwalk, CT, USA who are intimately familiar with our products and your vehicle. About 1/3rd of our sales are international. All manufacturing and shipping are from CT.
Support and Sales are by phone and email. Payment usually by Visa or Mastercard. Contact information is:
To Request a Price Quote and/or ask questions by Email click here.
Norwalk, CT USA 1 (203) 834-1119. Office Hours are 7am to 9pm, New York time, Monday thru Friday and most Saturdays
We also have London UK and Sydney AU telephone numbers which ring our office in CT with no long distance charges to USA.
London UK +44 (0) 207 993 4167. call 15:00-24:00 UK time.
Sydney AU +61 26 145 2513. call 06:00-14:00 AU time.
EMAIL: email@example.com . firstname.lastname@example.org
We check email 24/7. Spam filters sometimes block receipt of important emails so if you haven't had a reply from us within a day, PLEASE CALL USA 1 (203) 834-1119.
Mailing address and Office: 18 Edith Ln., Norwalk, CT 06851
Shipping/Receiving: 304 Main Ave, Norwalk, CT 06851 Unit #102
Warranty and Returns. Our products are warranted for one year against defects in material and workmanship. It is our design intention that they last the life of the car.
Defective items will be repaired or replaced at BIRD’s option. Returns require a Return Authorization (RA) number obtained by the procedure outlined below. Freight to BIRD must be prepaid. Freight returning to customer will be paid by BIRD except beyond the continental US.
Satisfaction Guarantee. Products may be returned within 20 days of shipment for a refund. Returned items are subject to a 10% restocking charge. Products which have been installed are subject to a 25% restocking charge or more depending on the cost of reconditioning. Freight is not refundable.
Products need to be received in their original condition with all original packaging materials, components and documentation. Damaged and missing materials will be subject to restocking/remanufacturing charges.
Throughout our 25+ year history, returns are exceptionally rare: less than 1/2 of 1%.
Return Authorization. A Return Authorization (RA) Number needs to be obtained by phone from BIRD Automotive and printed clearly on the shipping container.
Items returned without an RA Number will refused or at our discretion received subject to a 15% restocking charge. Higher if remanufacturing is required.